Operational Integrity in Action by Chris Clevenger connects leadership ideas with the challenges of a struggling plant.
Curator’s Note: Chris Clevenger’s Operational Integrity in Action addresses the challenges faced by a troubled manufacturing plant through the story of plant manager Daniel Mercer. The book shows that repetitive issues like safety concerns, product defects, and low morale cannot be fixed by simply urging employees to work harder. Instead, Mercer and his team employ the 3P Diagnostic System, focusing on the interplay of People, Process, and Product to identify root causes of performance problems. The story format offers practical business lessons, making it an engaging read for manufacturing leaders seeking improvement strategies.
What does a leader do when a factory keeps facing the same problems? Safety concerns return, products need rework, deadlines slip, and staff morale suffers. Asking everyone to work harder may not solve issues rooted in the way the operation runs.
Chris Clevenger explores this challenge in Operational Integrity in Action: A Plant Turnaround Story Using the 3P Diagnostic System.
Inside the Story
The book follows Daniel Mercer, a plant manager who takes charge of a struggling manufacturing business.
Although the plant has capable workers and established procedures, daily problems continue to affect its performance.
Daniel and his team begin looking beyond individual mistakes. They use the 3P Diagnostic System, which examines People, Process, and Product, to understand how weaknesses in one area can affect the others.
The story explores safety, product quality, production delays, accountability, and workplace morale.
It shows how leaders can examine the causes of repeated failures instead of spending all their time responding to the latest issue.
One appealing feature is the story-based format. Readers can follow a leader facing workplace pressure and see how decisions affect the people and systems around him.
This makes the book an option for readers who prefer business lessons presented through events rather than theory alone.
Is This Book Worth Reading?
Operational Integrity in Action may interest plant managers, supervisors, engineers, operations leaders, and readers who want to understand manufacturing improvement.
It also serves as a companion to Operational Integrity Code. The first book introduces the diagnostic framework, while this one places the ideas inside a plant turnaround story.
If you enjoy leadership books that connect ideas with workplace challenges, this title is worth considering.
You can read the free first-chapter excerpt to get a feel for the story before purchasing a copy.
Explore the Book
Author: Chris Clevenger
Website: https://chris-clevenger.com/
Operational Integrity In Action
Purchase on Amazon: https://www.amazon.com/dp/B0HJCZHXVK
Read or download the first chapter for free: https://pivotopssolutions.com/wp-content/uploads/2026/08/Operational-Integrity-in-Action-1-Chapter-Excerpt.pdf
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